We developed and piloted a feasible and acceptable theory-based, e-health intervention, CareAvenue, to 1) systematically screen for both health-related and unmet basic needs contributing to cost-related nonadherence; 2) provide links to locally available resources to address patients’ needs; and 3) create low-burden mechanisms to share information with providers so they can help refer patients to identified resources and follow up as necessary.
The aims of this randomized controlled trial are to: 1) Determine the effectiveness of CareAvenue relative to existing services in order to improve glycemic control and patient-centered outcomes such as cost-related non-adherence (CRN) behaviors and perceived financial stress; and 2) use quantitative methods to examine the role of patient risk factors (moderators) and behavioral factors (e.g. uptake and use of resources) (mediators) on the effectiveness of CareAvenue in improving outcomes. We are engaging 600 patients with uncontrolled diabetes and unmet social risk factors. Outcomes will be assessed at baseline and 6- and 12-month follow-up via survey data and the collection of biomarkers.